What is the Wi-Fi network frequency used by the fan?
How far can the fan detect the Wi-Fi signal?
It depends on Wi-Fi router signal coverage. The fan must be within the signal coverage. If the Wi-Fi router signal is weak at the fan location, it is recommended to install a Wi-Fi booster.
Can I connect my fan to a 3rd party smart hub?
No, the fan can be connected and controlled by “KDK Ceiling Fan” App only.
How to turn OFF Wi-Fi function in my fan?
Press button on remote control once. There should be a long beep sound.
How to know the Wi-Fi function status is ON or OFF?
Press button on remote control once. Short beep indicates ON mode and long beep indicates OFF mode.
Can the fan be connected to the mobile router, for example Pocket Wi-Fi and mobile hotspot?
Yes, proper operation is not guaranteed as it also depends on the compatibility of Pocket Wi-Fi
My fan status shows offline
Please do the following in order to turn fan online
- Ensure modem and router are connected to the internet.
- Ensure fan Wi-Fi function is turned ON. (Turn ON fan Wi-Fi function by pressing on remote control. Short beep indicates ON mode and long beep indicates OFF mode)
- Ensure wall switch is turned ON.
- Re-setup the fan connection if router setting has been changed e.g. Password change, SSID change.
Why I cannot control my fan after I changed to a new router or Wi-Fi network name (SSID)?
Your fan has not been connected to the new router.
Please re-connect the fan to the new router. Click here and refer “How to connect product to home network” for explanation.