How to register for new account?
Click https://csapl.pcpf.panasonic.com/ for more details.
How to manage my account? (Delete, Change or Update)
Click https://csapl.pcpf.panasonic.com/Faq/Faq001/ for more detail.
How to log out from the account?
There is no logout button for this App.
For Android user, you can delete the App data in device setting in order to log out.
For iOS user, you need to delete and re-install the App to log out.
(Note: Account will log out automatically if user does not log in or operate the App for more than two weeks)
Why a “failed to login” message is displayed when I use a different ID to login?
If you want to use different ID, delete and reinstall the App (for Android user can delete App data in device setting).
What if I forgot my login password?
Select “Forgot Password” at the bottom of login page and follow the instruction.
How many accounts can be registered to a fan at one time?
Maximum 4 accounts.
Can I use same account to login to different smart devices?
Yes. However, the account will log out automatically from your first logged in device if you login using the same account in the second device.
Do I need to type password each time I access the App?
No. However, you will be required to re-type the password when you do not login or operate the App for more than two weeks.
I have changed to a new smart device; do I need to re-connect my fan?
No, you do not need to re-connect the fan, if you login using the same account.
How many fans can I connect by using an account at the same time?
Maximum 8 fans. If you wish to control more than 8 fans at the same time, you need to use another account to control the extra sets.